Terms & Conditions

Our website is owned and operated by Animal Ark Pty Ltd (ABN 12 316 782 061).

By using our website, and by buying a product via our website you agree that you have read, understood and accepted these terms just as if you had actually signed a binding agreement to that effect.

If you need any help please contact the Animal Ark Pty Ltd on + 61 (08) 9243 3044

Understanding these terms:

In these terms ‘we', 'our' and 'us' refer to Animal Ark Pty Ltd and 'you' and 'your' refer to the customer.



You can find our product prices on our website.  We will update them from time to time. All prices are in Australian dollars and include GST.


Orders and Payment

Your order is an offer to enter into an agreement with us. No agreement is created until we have processed your order and payment and we have sent you either a receipt, or a notice that your chosen item is not in stock or otherwise unavailable.

You must pay in full when you place an order.

Once we have confirmed your order, you are bound by it unless we tell you that what you have ordered is not in stock.



You can find our delivery prices on our website.  We will update them from time to time.

When we confirm your order, we will notify you whether the product is in stock. Where possible we will dispatch your order to your nominated address the next working day.  You can nominate a later date. You must enter your preferred delivery address at the time you order. If you enter the wrong address, we will resend the product to the correct address but you will have to pay carriage fees.


When something is out of stock

We will tell you when we expect to be able to deliver your order. While we cannot guarantee a delivery date, we will keep you up to date on progress.

If a product is lost or damaged in transit, contact Animal Ark Pty Ltd and we will send you a replacement as soon as possible.

You cannot cancel your order just because delivery is delayed.

We are not responsible for any loss or damage to products after you have received them.


When something is no longer available

There may be unforeseen circumstances in which it is not possible for us to supply a product. If this happens, we will cancel orders for that product. We will refund or cancel your payment.  We cannot accept liability for any other loss or damage arising as a result of the cancellation.


Warranty and returns policy

We sell products made by other people. Where products are found to be damaged or faulty, we will pass on to you the benefit of the manufacturer's warranty for affected products.

If you receive a damaged or faulty product, you must notify Animal Ark Pty Ltd within 2 working days. We will give you instructions for returning the product and receiving a refund or replacement. You must return the product in its original condition, and ideally in its original packaging. When we receive the product and the conditions of this returns policy have been met, we will give you a full refund or a free replacement. Refunds will be applied to the same account that you paid us from.

If we consider that the conditions of the returns policy have not been met (for example, if the product is not defective), we will not provide you with a refund or replacement and we will return your product to you.

We reserve the right to limit the number of times that we will accept returns from you.  If we think that our products or services just won’t suit you, we will complete your latest return and advise you that you should look for an alternative supplier.



Our website is our property. Our website includes copyright material, trademarks and registered trademarks which belong to us and others. You can only use it to browse and purchase our products.


Other conditions and warranties are excluded

We are not liable to you or any other person for any loss in connection with the use of our website or a linked website, or any products sold via our website. Unless expressly stated in these terms, all other implied conditions and warranties are excluded.

Where our liability cannot be excluded by law, our liability for any breach of such condition or warranty shall be limited, at our option and to the extent permitted by law to:

     The replacement of the products or the supply of equivalent products, the repair of the products or the cost of replacing, repairing or acquiring equivalent products; or

     The total purchase price paid for the products under these terms.



We have done our best to ensure that the information provided on our website is accurate and current. However we do not make any representation or warranty as to the accuracy or completeness of the information and we don't guarantee that our website is free from errors or faults. We accept no liability for any such inaccuracies, errors or faults.

Finally, we make no warranty that any product will meet your needs.


Changes in these terms

We may vary these terms or any information contained on our website at any time.


Privacy policy

When you use our website or buy a product using our website you agree that we can collect, use and disclose your personal information in accordance with our privacy policy.  We may for example, disclose information about you to, or receive information from your credit card provider or bank. Animal Ark Pty Ltd endeavour to protect customer details. Any information you provide may be disclosed where appropriate, to relevant persons and organizations for the purpose of confirming order details. Animal Ark Pty Ltd will not disclose your personal information to any other party without your consent. All customers whose email addresses have been gathered by Animal Ark Pty Ltd will be sent our Newsletters unless otherwise advised. It is easy to unsubscribe at any time from receiving these update and information newsletters.




All our communication with you will be by email - notice of confirmation and receipt of your order, invoices and so on. You agree when you use this site and accept these terms that we can send you these kinds of emails. If we send you promotional offers or newsletters via email, you will be able to respond asking us to unsubscribe you at any stage.



We will send you any notices by email to the address that you have provided. You will be deemed to have received a notice at the time that the email is sent. Please keep your email address information up to date.



We may transfer all or part of our rights and obligations under these terms to our business partners or related bodies corporate. You may transfer the benefit of our products and services but not your obligations under these terms.


Applicable law

These terms are governed by the laws in force in Western Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Western Australia and any courts which may hear appeals from those courts.


© Copyright 2013 All Rights Reserved - Animal Ark Pty Ltd

ABN 12 316 782 061